TERMS AND CONDITIONS
Armacell GmbH
1. SCOPE AND CONDITIONS
1.1 These conditions govern the use of the rewards scheme (www.armacell-premium.com) run by Armacell GmbH (referred to in the following as ‘Armacell’) for the participating insulationcontractor (referred to in the following as ‘customer company’).
1.2 The rewards scheme implemented on 01.04.2010 will be continued with the following changes effective as of 01.01.2022. The duration of the program is not limited.
1.3 The Armacell rewards scheme offers all registered participants an attractive range of rewards. Any customer company based in Germany, Denmark, The Netherlands, Belgium, Luxembourg, Italy, Switzerland, Austria, France and Sweden can participate. The customer company must have a VAT number, needs a valid email address and delivery address in one of the countries mentioned above.
Wholesalers and resellers are excluded from participation.
There is no legal right to participation in Armacell’s rewards scheme. Rewards are only sent to the company headquarters of the participating company. It is the responsibility of the owner or managing director of the participating company to order and distribute the awards.
1.4 Through the initial registration on Armacell Premium on the website (http://www.armacell-premium.com) (referred to in the following as ‘rewards scheme website’) the customer company accepts the conditions for participation and the data privacy statement. All information provided must be accurate and complete.
2. REGISTERING FOR THE REWARDS SCHEME; POINTS ACCOUNT
2.1 In order to participate in the rewards scheme, the customer company needs individual access data. This can be requested by filling out the application for membership (registration) at www.armacell-premium.com and attaching the requested documents. Membership only takes effect once the individual access data has been sent. In justified cases, Armacell reserves the right not to send access data, thus preventing membership from taking effect.
2.2 The customer company can register on Armacell’s rewards scheme website and set up an account with a points account in the name of its authorised representative.
2.3 The customer company must ensure that passwords are not passed on to unauthorised persons. If the customer company has grounds for believing that an unauthorized third party has become privy to the personal access data, the customer company must inform Armacell at once and immediately change its password.
3. BONUS POINTS; INFORMATION ABOUT THE POINTS BALANCE
3.1 The customer company can gain iBonus points on all products participating in the rewards scheme. Initially, the Armacell rewards scheme is restricted to the markets mentioned in 1.3.
3.2 The number of iBonus points and the type and scope of product eligible for credit for the duration of the rewards scheme are given in the product and points list. The current version of this list can be viewed at any time on the rewards scheme website. Armacell reserves the right to make changes to the list at any time. Armacell will announce on its rewards scheme website any products to be deleted or added or changes to be made to the points on the product list giving at least one month’s notice. Armacell is authorised to amend incorrect entries at any time.
3.3 In order to have iBonus points credited to its account, the customer company must log in to the rewards scheme website and enter the bonus code to be found on each carton of the item bought. Each participating item has a bonus code in the form of a bar code and a number on the carton label. After the bonus code has been entered, iBonus points are credited to the points account in accordance with the list valid at the time. The customer company does not have a legal right to points being credited if there is an error in the number of points in the list. The customer company can view its current points balance at any time via its account. Objections to the completeness and accuracy of the points balance must be made in writing to Armacell GmbH within one month. Failing to raise an objection within this period implies acceptance of the points balance.
3.4 In order to promote individual products (‘promoted products’) Armacell can for a short period issue additional iBonus points (‘promotion points’). Promoted products, promotion points, requirements and the promotion period are announced on the rewards scheme website or directly by email to individual customers. Unless otherwise specified on the rewards scheme website, promotion points are only awarded if the bonus code for promoted products is entered within the relevant promotion period. Once the promotion period has ended, it is not possible to receive promotion points for the products concerned by entering the bonus code, even if these products were bought within the promotion period. Credited promotion points are treated in the same way as normal iBonus points.
3.5 The customer company is not permitted to enter bonus codes to receive iBonus points for listed products which were not purchased by the customer company itself and intended for its own use (e.g. a bonus code which fell off or was removed or written down from the packaging of a product not purchased by the customer company). If this prohibition is breached, Armacell is entitled to exclude the customer company in question according to § 7 and/or to cancel previously awarded points.
3.6 The bonus code of any article may only be entered in accordance with the number of units of packaging /cartons delivered for the purpose of gaining iBonus points. Armacell reserves the right to require proof of purchase (invoice) for the product in question. Only when proof of purchase has been presented will iBonus points finally be awarded. iBonus points for which no proof of purchase is presented cannot be credited to the points account.
3.7 Neither the iBonus points balance nor any other claims of the customer company can be transferred to a third party.
4. REDEMPTION AND EXPIRY OF COLLECTED BONUS POINTS; TAXES ON REWARDS
4.1 Collected points can be redeemed in the Internet rewards shop of the rewards scheme which can be accessed via the rewards scheme website.
4.2 The number of points required is stated for each of the rewards available in the reward shop. A reward can only be requested when the customer company’s points account shows at least the number of points stated for this reward. Once the reward has been requested, Armacell deducts the appropriate number of iBonus points automatically from the customer company’s points account.
4.3. The rewards offered in the reward shop can only be requested subject to availability. The customer company does not have a legal right to be sent a certain reward. Any information concerning delivery times is non-binding. If, in exceptional cases, the requested reward cannot be supplied, the points required will not be deducted from the customer company’s points account. If the points have already been deducted, they will be re-credited to the points account. The customer company will be informed that the reward requested is not available.
4.4 One point is equivalent to €0.01; or, in other words, 100 points are equivalent to €1.
4.5 iBonus points can also be exchanged for cash. The points are paid out in the 4.4. specified ratio. Only amounts in Euros that are divisible by five can be paid out. For the payment it is necessary to send an email to premium@armacell.com asking for cash out. Furthermore, it is required that the customer provides Armacell with the current bank details.
4.6 Rewards can only be delivered to addresses in the countries mentioned under 1.3.
4.7 Unredeemed points expire 24 months after they were first credited to the points account, at the end of the respective quarter.
4.8. Once a reward has been redeemed it cannot be changed back into points – or exchanged for another reward. Armacell does not send any rewards on approval. The participant must check that the goods received are complete and free of defects immediately upon arrival and inform the dispatcher (Armacell rewards shop operator) of any claims in writing within one week. Since the customer company acquires ownership of the rewards directly from Armacell, all claims must be raised against Armacell.
4.9. Rewards from the customer loyalty scheme could - under certain circumstances - be subject to Value-Added Tax at the level of the customer company, if these rewards were supplied by way of a benefit in kind later and therefore could qualify for a deemed supply. Furthermore, restrictions concerning the input VAT deduction could occur, if the customer company initially intends to obtain the reward for the purpose of a benefit in kind. The customer company is liable for taxation. Armacell will provide information to the tax authorities if requested to do so. In case of doubts we highly recommend to gather special tax advice on own behalf.
5. UPDATING THE CUSTOMER COMPANY’S DETAILS
The customer company has to ensure that the data given at the time of registration is always up-to-date. Therefore, the customer company undertakes to report any changes to the data without being requested to do so. If the customer company fails to do this, Armacell can refuse it access to its account, and thus to the opportunity to redeem points, until the details have been updated.
6. TERMINATION; EXCLUSION FROM THE REWARDS SCHEME
6.1 The customer company can terminate its participation in the rewards scheme at any time in writing; Armacell must give two weeks notice to the end of a month in the event of a written ordinary termination. The right of either party to terminate with immediate effect remains unaffected.
6.2 In the event of an ordinary termination by the customer company or Armacell, the customer company can redeem the points collected in its points account up to six months after the termination was received. After this time the points in the points account expire without any replacement. Any earlier expiry of points remains unaffected. No further claims exist.
6.3 In the event of a serious breach of the conditions for participation, Armacell reserves the right to exclude the customer company and/or its employees from participating in the rewards scheme in writing without further notice. A serious breach of the conditions of participation has been committed if, for example, the customer company
● registers for the reward scheme although it is not entitled to participate (see 1.3),
● gives false information when registering for the rewards scheme or updating its data (see
1.4, 5.),
● breaches point 3.
If the customer company is excluded from the rewards scheme for one of the above-mentioned reasons, the points collected in its points account expire immediately as soon as the written termination is received. The customer company does not have any claim for compensation.
6.4 If a customer company was excluded from the rewards scheme, it is considered to be ineligible to participate in the event of renewed registration for the rewards scheme.
6.5 Other claims of Armacell against the customer company due to breaches of the conditions for participation remain unaffected by the above-mentioned arrangements.